Professional Experience
Blue Ash, Ohio · August 2025 – Present
- Delivered front-line support across enterprise applications, resolving user issues and documenting recurring problems.
- Managed hardware refresh cycles including imaging, configuring, and shipping laptops and mobile devices.
- Prepared accounts, devices, and access for weekly new hires to ensure smooth onboarding.
- Assisted with device lifecycle management, inventory tracking, and hardware troubleshooting.
- Strengthened communication and customer-support skills while building core IT troubleshooting experience.
Loveland, Ohio · June 2024 – January 2025
- Consistently met sales goals by providing tailored product recommendations.
- Completed additional training to serve as a Chromebook ambassador.
- Stayed current on new technologies to deliver accurate and relevant customer guidance.
Cincinnati, Ohio · January 2024 – June 2024
- Shadowed department leads to understand broadcast operations and IT workflows.
- Provided timely hardware and software support to newsroom and production staff.
- Assisted with installation, configuration, and maintenance of IT equipment.
- Researched industry trends and contributed fresh ideas to the technical team.
Sharonville, Ohio · May 2022 – August 2022
- Installed structured cabling throughout school buildings while following safety standards.
- Documented cable paths to reduce interference and support future maintenance.
- Assisted with detailed documentation of network infrastructure layouts.
Additional Experience
Loveland, Ohio · April 2021 – February 2022
- Managed audio reinforcement for live events to ensure clear and reliable sound.
- Set up displays, projectors, screens, and media hardware for presentations.
- Configured and tuned audio equipment for optimal performance.